Complaints Procedure

Complaints should be submitted via the contact form on our website within 14 days of the incident. Include your team name, age group, and a detailed description of the complaint.

All complaints are acknowledged within 5 working days and investigated by the ACES management team. A written response will be provided within 28 days.

If you are dissatisfied with the outcome, you may request a review by writing to the ACES directors within 14 days of receiving the initial response.